Frequently Asked Questions

Shipping & Delivery

All orders ship directly from our fulfillment facility in the US.

Orders are dispatched as quickly as possible, however around launches this timeline can be greatly increased.

Please note shipping times relate to when the order is dispatched not when the order is placed.

HSTL MADE Ltd can only dispatch orders on working days, which are Monday to Friday, please take this into account when calculating shipping days.

We aim to ship orders out within a few working days, however around new launches and busy periods this can be drastically increased.  

All items are subject to a nominal shipping cost.

Returns

For all information on returns, please visit the Returns page of the website.

If the product is new and unused you can return it to us for a refund within 60 days of receipt. Please visit our Returns section for more information on how to return a product.

Please note all sale items are non-refundable.

For all information on returns, please visit the Returns page of the website.

You can always send the products back to HSTL MADE in another package but please pack securely and follow the instructions in the Returns section of the website.

For all information on exchanges, please visit the Returns page of the website.

Pricing & Currency

All prices are exclusive of local import duties and taxes.

You’ll be charged for your order before it is despatched from our fulfillment facility, for the majority of orders this will be during the ordering process and checkout/transaction request.

Out of Stock

The nature of the HSTL.MADE product launches are limited edition.  We mainly manufacture based on demand and rarely hold stock of our items beyond our core collection. When we launch our latest product release you may find that items from a previous launch are included in the current offer - availability on these items are on a strict first come first served basis.

If it is not possible to select an item this means that it is not available and is likely a stocking inaccuracy or website error. We apologies if this happens.

Sizing

View the general sizing guides here

On each product page, there is a "What's my size?" icon you can click to open. Some products may have additional specs and model examples available to you.