Shipping
US Fulfillment Center & Website Now Open:
Our US Fulfillment Center will be fulfilling orders from us.hstlmade.com for the US and Canada.
US orders will not have any additional customs duties.
Your shipping costs will depend on the location you send your order to and will be calculated after entering your address at checkout. For our customers in Canada, we are working better solutions, but for now the customer is responsible for these additional fees.
WHAT IS CUSTOMS DUTY?
Goods can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.
If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
AND IF I DON'T PAY THE CUSTOMS DUTY?
If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a refund will be issued for the garment amount only. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!
If you have any special requirements, please contact us directly. info@hstlmade.com